100% PASS 2025 SERVICENOW MARVELOUS CIS-CSM: TEST SERVICENOW CERTIFIED IMPLEMENTATION SPECIALIST - CUSTOMER SERVICE MANAGEMENT EXAM PREPARATION

100% Pass 2025 ServiceNow Marvelous CIS-CSM: Test ServiceNow Certified Implementation Specialist - Customer Service Management Exam Preparation

100% Pass 2025 ServiceNow Marvelous CIS-CSM: Test ServiceNow Certified Implementation Specialist - Customer Service Management Exam Preparation

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q206-Q211):

NEW QUESTION # 206
Configuration items (CIs) are entities that capture the individual configurations for each product sold to the customer CIs are stored in the configuration management database (CMDB). Assets are specific product instances that are supported for a customer. Which of the following statements is correct for CIs and assets?

  • A. The CMDB only tracks CIs, assets cannot be CIs
  • B. The CMDB tracks all assets as configuration items (CIs)
  • C. While the CMDB may track some assets as configuration items (CIs) not ALL assets are CIs
  • D. The contract and entitlements of an asset dictate whether or not it is stored in the CMDB

Answer: C


NEW QUESTION # 207
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.

  • A. B2B
  • B. B2C

Answer: B


NEW QUESTION # 208
What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

  • A. Can view assets belonging to their partner accounts
  • B. Can resolve cases reported by their partner accounts
  • C. Can create and update contacts for their partner accounts
  • D. Can create, view, and edit cases for their partner accounts

Answer: A


NEW QUESTION # 209
What is the primary output from the Requirements Gathering workshop?

  • A. Personas
  • B. Schedules
  • C. Use Cases
  • D. Stories

Answer: D


NEW QUESTION # 210
Which roles can specify both skills and mandatory skills for cases and tasks? (Choose two.)

  • A. Customer service manager (sn_customerservice_manager) Most Voted
  • B. Partner (sn_customerservice.partner)
  • C. Customer service agent (sn_customerservice_agent) Most Voted
  • D. Customer administrator (sn_customerservice.customer_admin)

Answer: A,C


NEW QUESTION # 211
......

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