SAP - C_C4H51_2405 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud–High Pass-Rate Original Questions

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Hot Original C_C4H51_2405 Questions | High Pass-Rate SAP Exam C_C4H51_2405 Quiz: SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 2	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 3	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 4	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 5	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 6	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q79-Q84):

NEW QUESTION # 79
Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Changing the customer in the main ticket updates the customers in the related sub-tickets.
B. You can change the status of multiple sub-tickets from the main ticket.
C. Opening the main ticket allows you to see all the connected sub-tickets.
D. You can link multiple tickets to a customer hierarchy using the Grouping feature.

Answer: B,C

NEW QUESTION # 80
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

A. Usage
B. Web Service URL
C. Data Type
D. Data Source ID
E. Name

Answer: B,D,E

NEW QUESTION # 81
Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Full Access
B. Unrestricted
C. No Access
D. Define Specific Restriction
E. Restricted

Answer: A,C,E

NEW QUESTION # 82
Which object can you assign to a ticket template when you are using maintenance plans?

A. Service category
B. Reference date
C. Registered product
D. Maintenance plan condition

Answer: A

NEW QUESTION # 83
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

A. One time - no condition, time and counter-based
B. One time, time and counter-based
C. Absolute, counter-based
D. Alternating, time and counter-based

Answer: D

NEW QUESTION # 84
......

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SAP - C_C4H51_2405 - SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD–HIGH PASS-RATE ORIGINAL QUESTIONS

SAP - C_C4H51_2405 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud–High Pass-Rate Original Questions